Privacy Policy

This Policy applies to the AKRIOPS hosted application, related support communications, and public AKRIOPS pages that link to it. It does not apply to websites, cloud accounts, or services operated by customers or other third parties. Customer organizations are responsible for their privacy practices and for providing notices required for information they direct users to enter.

Account and organization information

• Name, username, business email, recovery email, role, account status, and authentication information.
• Organization, park, site, shift, assignment, guard number, and directory information.
• Administrative settings, branding, security preferences, and backup configuration.

Operational records

• Calls for service, incident reports, daily activity logs, dispatch information, and report narratives.
• Names, contact details, descriptions, addresses, driver-license details, vehicle and license-plate information, and involvement in reported events.
• Equipment assignments, asset numbers, condition notes, shift records, and before- or after-shift photographs.
• Photos, video, audio, documents, voice recordings, and other user-selected attachments.
• Audit history, acknowledgments, workflow changes, edits, timestamps, and related records.

Technical and support information

• IP address, browser and device information, session and security events, request timestamps, error information, and application activity.
• Support communications and information provided while troubleshooting.
• Backup status, export activity, and connected-service authorization information.

AKRIOPS is not designed for payment-card information, Social Security numbers, complete medical records, biometric identification templates, or other information not reasonably necessary for security operations. Users should not enter such information unless their organization has confirmed a lawful and necessary reason and appropriate safeguards.

• Provide, authenticate, operate, maintain, back up, and support AKRIOPS.
• Display records to authorized users and produce requested PDF or CSV exports.
• Manage accounts, roles, assignments, notifications, workflows, and connected backup destinations.
• Protect users, customers, the service, and others from unauthorized access, fraud, abuse, and security threats.
• Diagnose errors, monitor reliability, improve features, and maintain audit records.
• Respond to support requests and communicate service, security, or policy information.
• Comply with law, lawful process, contractual obligations, and enforceable requests.

We do not sell personal information or use operational records for behavioral advertising.

• To the subscribing organization and its authorized users according to assigned roles.
• To hosting, database, authentication, storage, backup, monitoring, email, and support providers acting on our behalf.
• To a connected backup destination when an authorized administrator enables and configures it.
• When required by law or valid legal process, or when reasonably necessary to protect rights, safety, and security.
• In connection with a financing, reorganization, merger, acquisition, or sale, subject to appropriate confidentiality and notice where required.
• With consent or at the direction of the customer organization or affected individual.

When an administrator connects Google Drive, AKRIOPS uses the Google Drive API with the drive.file permission. This lets AKRIOPS create and manage its own backup files and files explicitly selected for the application. It does not request access to list or read unrelated files in the connected Drive account.

AKRIOPS stores the connected account email and display name, selected backup-folder identifiers, and an encrypted authorization token needed to maintain the connection. Google user data is used only to provide the backup feature requested by the organization. AKRIOPS's use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

When an administrator opens the optional patrol-point map, Google Maps provides the map imagery and receives map requests, including the area being viewed, IP address, and browser information. AKRIOPS uses selected coordinates to configure patrol checkpoints. Opening this setup map does not send incident reports, names, equipment logs, or guard patrol history to Google. Google handles map-service data under its Privacy Policy.

Customer administrators control account creation, roles, access, and many records in AKRIOPS. Requests concerning work records should usually be directed first to the organization that provided your account. We may refer a request to that organization when it controls the information or when disclosure could affect investigations, other individuals, legal obligations, or security operations.

We retain information for as long as reasonably necessary to provide the service, follow customer instructions, satisfy contractual retention periods, maintain security and audit history, resolve disputes, and comply with law. Incident reports and calls for service are generally configured for a target retention period of at least twenty-four months for active customers unless a different period is agreed. Other records may have different periods.

Backups follow separate schedules and may remain after active records are deleted until the backup expires or is securely overwritten. Customers may also retain exports in their own systems or connected cloud accounts. Google authorization credentials remain while the destination is connected and are removed or replaced when disconnected or reauthorized, subject to limited backup and audit retention.

We use administrative, technical, and organizational safeguards intended to protect information, which may include role-based access, multifactor authentication, private file storage, encrypted transport, audit logging, rate limiting, backups, restricted administrative access, and monitoring. No service, transmission, or storage method is completely secure. Users must protect credentials, use approved devices and networks, and report suspected unauthorized access promptly.

Depending on your relationship with AKRIOPS and applicable law, you may request access, correction, deletion, or information about certain personal information. Some records may not be changed or deleted because they belong to a customer organization, concern other people, form part of an incident or audit record, must be retained, or are subject to legal exceptions. We may verify identity and authority before responding.

AKRIOPS does not discriminate against an individual for exercising an applicable privacy right. Because AKRIOPS does not sell personal information or share it for cross-context behavioral advertising, we do not offer a sale or sharing opt-out. Browser do-not-track signals do not alter application behavior. Where legally required, applicable universal opt-out signals will be recognized for activities covered by those signals.

California privacy laws may provide additional rights depending on the information, the person's relationship to a customer, and whether a law applies to AKRIOPS or the customer organization. California residents may contact us below. If a request concerns customer-controlled information, we will assist that customer as appropriate. This Policy does not state that every California privacy statute applies to every AKRIOPS activity.

AKRIOPS is a business service for authorized security operations personnel and is not directed to children under thirteen. We do not knowingly create accounts for children. Operational reports may contain information about minors when a customer determines that documentation is lawful and necessary. Such information should be limited, protected, and handled under the customer's policies and applicable law.

We may update this Policy as the service, business, or law changes. We will post the updated Policy with a new effective date and provide additional notice when required or when a change materially affects how operational information is handled.

Privacy questions and requests may be sent to AKRIOPS Privacy, Attn: Dolores Fernandez, Los Angeles, California, at support@akriops.com.